Loan application improperly handled by Premier Cash International

Just wanted to follow up on my complaint regarding Premier Cash International. I haven't heard anything back yet, and the gaming console I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear customer, I am reaching out regarding your recent complaint about our design service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Premier Cash International, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $388.59 to your original payment method 2. Added a $388.59 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-649ADC59 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jennifer Lee Senior Customer Representative Premier Cash International