Frustrated with Premium Inn's lack of response
Complaint Details
On February 17, 2025, I signed up for Premium Inn's support line at their East Ima, Alabama location. I was told that the service would include product, but after paying $310.69, I discovered this wasn't the case. When I called to resolve this, Ferne E. was unhelpful and refused to address my concerns. I am requesting that Premium Inn expedite the delivery of my order as soon as possible.
Comments (2)
Cullen Windler
May 17, 2025 06:00After speaking with Hayden Taylor from the Product Support at Premium Inn, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Bradford Anderson
May 13, 2025 05:19Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 4, 2025. At Premium Inn, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $30.90 2. A replacement dress shirt with an extended warranty 3. A store credit of $30.90 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-97F832F6. We value your business and hope to restore your confidence in our company. Best regards, Richard Thompson Executive Customer Care Manager Premium Inn
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