Premium Inn provided defective subscription
Complaint Details
I'm writing to complain about the maintenance plan I received from Premium Inn. After paying $661.72 for membership, I found that it received a damaged replacement item. I've tried resolving this with your customer service team multiple times, including speaking with Damien P., but have not received a satisfactory resolution. I expect Premium Inn to take responsibility and correct my personal information.
Comments (2)
Dedrick Nitzsche
May 19, 2025 05:15Thank you for your response, but I'm still not satisfied with the resolution offered. The $341.65 refund only covers part of what I paid for the premium membership, and I've had to spend additional money to fix the issues caused.
Bradford Anderson
May 26, 2025 05:21ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Premium Inn of this issue through multiple channels. They have acknowledged receipt of this complaint on April 14, 2025 and have assigned it reference number REF-D28A3097 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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