Unresolved issue with Forge Enterprises equipment

Thank you for your response, but I'm still not satisfied with the resolution offered. The $343.94 refund only covers part of what I paid for the technical support package, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing this matter to our attention. We at Forge Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartphone and have initiated an internal investigation (Reference: REF-B950EA26). One of our specialists from our Customer Retention will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Harris Customer Satisfaction Coordinator Forge Enterprises Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Forge Enterprises that they are actively working to resolve your complaint. Their representative, Robert Smith, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team