Forge Enterprises provided defective device

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Forge Enterprises. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Forge Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $170.79 Please contact our dedicated resolution team at support@Forge Enterprises.com with your preferred delivery date and time, referencing case number REF-6F16F5FC. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Thomas Quality Assurance Director Forge Enterprises

ComplaintNest Administrator Update: We have received confirmation from Forge Enterprises that they are actively working to resolve your complaint. Their representative, Jessica Miller, has committed to contacting you within 7 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team