Hidden fees discovered in Wealth of Prime statement
Complaint Details
I've been a customer of Wealth of Prime for many years with a debit card account. On January 5, 2025, I noticed is not compatible as claimed on my statement. When I contacted customer service, Douglas L. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I expect Wealth of Prime to take responsibility and provide the promised service.
Comments (2)
Celestine Lakin
May 21, 2025 05:25I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Wealth of Prime has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.
Silvio Galli
May 24, 2025 05:46Dear customer, On behalf of Wealth of Prime, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-35613DDE) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, William King Client Support Executive Wealth of Prime
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