Mortgage payment incorrectly applied by Royal & Solutions

It's now been 8 days since my initial complaint, and Royal & Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their consultation service.

Dear customer, On behalf of Royal & Solutions, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-CA91873A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton Jackson Client Experience Manager Royal & Solutions

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Royal & Solutions's television and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Royal & Solutions and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team