Standard Fabrication Group provided defective unit
Complaint Details
I want to report a serious concern with Standard Fabrication Group's service plan that I purchased on April 4, 2025 from your West Sonny, South Dakota store. The product has had allergic reaction not warned about despite being advertised as high quality. I've contacted customer service three times and spoken to Karen V., but my issue remains unresolved. I am asking Standard Fabrication Group to make this right by improve their customer service training.
Comments (2)
Mavis Mosciski
May 13, 2025 05:55I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Standard Fabrication Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their technical support package.
Bradford Anderson
May 25, 2025 05:39ComplaintNest Administrator Update: We have received confirmation from Standard Fabrication Group that they are actively working to resolve your complaint. Their representative, Jordan Martin, has committed to contacting you within 3 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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Status updateStatus changed to "Resolved"