Investment misrepresentation by LibertySecurities Rio de Janeiro Enterprises advisor

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about LibertySecurities Rio de Janeiro Enterprises. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at LibertySecurities Rio de Janeiro Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-65CF25EF). One of our specialists from our Customer Experience will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Taylor Brand Representative LibertySecurities Rio de Janeiro Enterprises Customer Relations

ComplaintNest Administrator Alert: We have noticed that LibertySecurities Rio de Janeiro Enterprises has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team