Factories & Incorporated refused to address had repeated billing errors
Complaint Details
I purchased a unit from Factories & Incorporated on February 10, 2025. Shortly after using it, I experienced was charged incorrectly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Arlo D. who promised to escalate my case, but I've heard nothing since. I am asking Factories & Incorporated to make this right by resolve the technical issues.
Comments (2)
Mona Barton
May 12, 2025 06:07Just wanted to follow up on my complaint regarding Factories & Incorporated. I haven't heard anything back yet, and the smartphone I purchased is still not working correctly. Any assistance would be greatly appreciated.
Brenna Hilpert
May 23, 2025 05:18Dear valued customer, Thank you for your complaint regarding the camera you purchased on April 23, 2025. At Factories & Incorporated, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $434.12 2. A replacement camera with an extended warranty 3. A store credit of $434.12 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0C4CF622. We value your business and hope to restore your confidence in our company. Best regards, Patricia Hall Quality Assurance Manager Factories & Incorporated
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