Quality Properties & Sons failed to honor their commitment

I'm updating my complaint because Quality Properties & Sons finally contacted me today. They've offered to replace the furniture set, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on May 23, 2025. At Quality Properties & Sons, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $257.99 2. A replacement cookware set with an extended warranty 3. A store credit of $257.99 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E62111F5. We value your business and hope to restore your confidence in our company. Best regards, Alex Williams Technical Support Manager Quality Properties & Sons

ComplaintNest Administrator Update: We have received confirmation from Quality Properties & Sons that they are actively working to resolve your complaint. Their representative, Avery White, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team