Hidden fees discovered from Structures Bros

Thank you for your response, but I'm still not satisfied with the resolution offered. The $394.19 refund only covers part of what I paid for the design service, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at Structures Bros, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $160.83 to your original payment method 2. Added a $160.83 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-210B7EC7 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, James Young Director of Customer Success Structures Bros