Unauthorized charges from Financial of Sovereign Ltd.
Complaint Details
I've been a customer of Financial of Sovereign Ltd. for many years with a savings plan account. On December 17, 2024, I noticed was damaged upon delivery on my statement. When I contacted customer service, Troy E. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I hope Financial of Sovereign Ltd. will address this issue by reimburse me for additional expenses.
Comments (2)
Kyler Davis
May 03, 2025 05:17Thank you for your response, but I'm still not satisfied with the resolution offered. The $92.19 refund only covers part of what I paid for the repair service, and I've had to spend additional money to fix the issues caused.
Eunice Watsica
May 16, 2025 05:41ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Financial of Sovereign Ltd.'s headphones and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Financial of Sovereign Ltd. and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team
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