Loan application improperly handled by Financial of Sovereign Ltd.

I appreciate Financial of Sovereign Ltd. reaching out, but the solution provided doesn't address my original concern. The replacement television has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Financial of Sovereign Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $384.18 Please contact our dedicated resolution team at support@Financial of Sovereign Ltd..com with your preferred delivery date and time, referencing case number REF-DCD2F3F3. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Smith Customer Retention Director Financial of Sovereign Ltd.