False promises made by Steel Builders Sapporo Holdings representative

It's now been 2 days since my initial complaint, and Steel Builders Sapporo Holdings still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear valued customer, Thank you for bringing this matter to our attention. We at Steel Builders Sapporo Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-6738FC33). One of our specialists from our Technical Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Rodriguez Customer Service Manager Steel Builders Sapporo Holdings Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Steel Builders Sapporo Holdings of this issue through multiple channels. They have acknowledged receipt of this complaint on April 5, 2025 and have assigned it reference number REF-6738FC33 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team