Account problems with Palace Luxury

I'm updating my complaint because Palace Luxury finally contacted me today. They've offered to replace the winter coat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at Palace Luxury are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $135.96 Please contact our dedicated resolution team at support@Palace Luxury.com with your preferred delivery date and time, referencing case number REF-29A9F8C8. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Thompson Customer Advocacy Director Palace Luxury

ComplaintNest Administrator Alert: We have noticed that Palace Luxury has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team