Delayed delivery from Palace Luxury

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Palace Luxury has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 10, 2025. At Palace Luxury, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $466.17 2. A replacement dress shirt with an extended warranty 3. A store credit of $466.17 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-BEE8B2CC. We value your business and hope to restore your confidence in our company. Best regards, Riley Thompson Technical Support Manager Palace Luxury

ComplaintNest Administrator Alert: We have noticed that Palace Luxury has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team