Palace Luxury failed to honor their commitment

It's now been 11 days since my initial complaint, and Palace Luxury still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customer support plan.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 15, 2025. At Palace Luxury, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $187.78 2. A replacement fitness tracker with an extended warranty 3. A store credit of $187.78 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-8E7991AF. We value your business and hope to restore your confidence in our company. Best regards, Linda Wilson Quality Assurance Manager Palace Luxury

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Palace Luxury's athletic shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Palace Luxury and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team