Recurring experienced long delays with Unified Materials Builders Enterprises service plan

It's now been 9 days since my initial complaint, and Unified Materials Builders Enterprises still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.

Dear customer, On behalf of Unified Materials Builders Enterprises, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-40262352) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Young Senior Customer Representative Unified Materials Builders Enterprises

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Unified Materials Builders Enterprises's wireless speaker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Unified Materials Builders Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team