Loan application improperly handled by Royal & Trust

After my initial complaint, Royal & Trust contacted me to troubleshoot the camera. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Royal & Trust are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $382.94 Please contact our dedicated resolution team at support@Royal & Trust.com with your preferred delivery date and time, referencing case number REF-3E9928EC. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Hernandez Customer Advocacy Director Royal & Trust