Billing dispute with The Diamond Accommodations
Complaint Details
On May 4, 2025, I signed up for The Diamond Accommodations's membership program at their Lake Amberside, Oklahoma location. I was told that the service would include package, but after paying $940.2, I discovered this wasn't the case. When I called to resolve this, Macie H. was unhelpful and refused to address my concerns. I hope The Diamond Accommodations will address this issue by compensate me for the inconvenience.
Comments (2)
Ross Adams
May 22, 2025 05:28I'm updating my complaint because The Diamond Accommodations finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Bradford Anderson
May 23, 2025 05:46Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on May 21, 2025. At The Diamond Accommodations, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $139.75 2. A replacement dress shirt with an extended warranty 3. A store credit of $139.75 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-76444B31. We value your business and hope to restore your confidence in our company. Best regards, Casey Miller Executive Customer Care Manager The Diamond Accommodations
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Status updateStatus changed to "Resolved"