Comfort Escape failed to honor their commitment
Complaint Details
I want to report a serious concern with Comfort Escape's warranty package that I purchased on February 24, 2025 from your South Cheyenne, Delaware store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Luz K., but my issue remains unresolved. I am requesting that Comfort Escape provide the promised service as soon as possible.
Comments (2)
Macy Kohler
May 22, 2025 05:47I wanted to update this complaint to mention that a representative from Comfort Escape called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Nathalie Fouquet
May 17, 2025 05:30Dear valued customer, Thank you for bringing this matter to our attention. We at Comfort Escape take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-FDB55CE8). One of our specialists from our Customer Success will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Rodriguez Brand Representative Comfort Escape Customer Relations
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