Unsatisfactory resolution from The Premium Residence Edmonton

The situation with The Premium Residence Edmonton has gotten worse. Now they're claiming I never purchased the extended warranty, despite me providing the receipt and reference number REF-827D7377 multiple times.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at The Premium Residence Edmonton are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $171.46 Please contact our dedicated resolution team at support@The Premium Residence Edmonton.com with your preferred delivery date and time, referencing case number REF-827D7377. We truly value your business and appreciate the opportunity to make this right. Best regards, Charles Davis Technical Support Director The Premium Residence Edmonton