Master Architecture Partners Group provided defective accessory
Complaint Details
I am writing regarding order #ORD-7350-HBK-1771 placed with Master Architecture Partners Group on April 7, 2025. I paid $283.05 for membership, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Reyes M. and other representatives have not been helpful in resolving this matter. I am asking Master Architecture Partners Group to make this right by stop their deceptive business practices.
Comments (2)
Antonio Pollich
May 22, 2025 06:07After speaking with James Robinson from the Executive Customer Care at Master Architecture Partners Group, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Nathalie Fouquet
May 19, 2025 05:46Dear valued customer, Thank you for bringing this matter to our attention. We at Master Architecture Partners Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-52DFA8E7). One of our specialists from our Customer Success will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Hernandez Account Manager Master Architecture Partners Group Customer Relations
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