False promises made by Elite Homes representative

I wanted to update this complaint to mention that a representative from Elite Homes called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our priority service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Elite Homes, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $211.70 to your original payment method 2. Added a $211.70 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-73C66ED6 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Mary Brown Customer Service Manager Elite Homes

ComplaintNest Administrator Alert: We have noticed that Elite Homes has not yet responded to your complaint about their loyalty program. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team