Poor customer service experience with The Royal Suites LLC

An update to my situation: I've now spoken with three different representatives from The Royal Suites LLC, and each has given me conflicting information about how to resolve the issue with my jeans. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the jacket you purchased on April 23, 2025. At The Royal Suites LLC, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $311.28 2. A replacement jacket with an extended warranty 3. A store credit of $311.28 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-05425F51. We value your business and hope to restore your confidence in our company. Best regards, Jessica Johnson Customer Advocacy Manager The Royal Suites LLC

ComplaintNest Administrator Alert: We have noticed that The Royal Suites LLC has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team