Account problems with Industrial Build
Complaint Details
I'm writing to complain about the subscription service I received from Industrial Build. After paying $116.73 for system, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Alia F., but have not received a satisfactory resolution. I am requesting that Industrial Build expedite the delivery of my order as soon as possible.
Comments (2)
Daniela Hodkiewicz
Apr 26, 2025 05:50It's now been 4 days since my initial complaint, and Industrial Build still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.
Brenna Hilpert
May 13, 2025 05:39Dear customer, On behalf of Industrial Build, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-BEDA847E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, John Allen Customer Advocacy Manager Industrial Build
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