Industrial Build refused to address couldn't access my account
Complaint Details
I have been a loyal customer of Industrial Build for several years. However, my recent experience has been extremely disappointing. I ordered item (order #ORD-3085-DMS-1405) on February 8, 2025, and have encountered discovered hidden fees. Despite multiple calls to customer service, no one has been able to help me. I am asking Industrial Build to make this right by honor the warranty.
Comments (1)
Joanne Hudson
May 21, 2025 05:31Thank you for your response, but I'm still not satisfied with the resolution offered. The $425.76 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"