Account access issues with First Credit

I'm updating my complaint because First Credit finally contacted me today. They've offered to replace the laptop, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at First Credit are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $261.30 Please contact our dedicated resolution team at support@First Credit.com with your preferred delivery date and time, referencing case number REF-49986430. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Moore Resolution Center Director First Credit