Account access issues with First Credit
Complaint Details
I discovered unauthorized charges totaling $552.22 on my First Credit account on April 8, 2025. I immediately reported this to your fraud department and spoke with Isabell L. who opened case #ORD-2760-WPU-0293. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I expect First Credit to take responsibility and improve their customer service training.
Comments (2)
Janis Welch
May 10, 2025 05:46It's now been 6 days since my initial complaint, and First Credit still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their extended warranty.
Bradford Anderson
May 23, 2025 06:10Dear customer, On behalf of First Credit, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-54BAF7F8) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David King Senior Customer Representative First Credit
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