Disappointed with The Royal Accommodations support line
Complaint Details
I purchased a item from The Royal Accommodations on April 19, 2025. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Gunnar F. who promised to escalate my case, but I've heard nothing since. I hope The Royal Accommodations will address this issue by waive the cancellation fees.
Comments (2)
Will Bechtelar
May 19, 2025 06:08After speaking with Hayden Jackson from the Consumer Affairs at The Royal Accommodations, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Bradford Anderson
May 22, 2025 05:53Dear valued customer, Thank you for bringing this matter to our attention. We at The Royal Accommodations take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-146F7DD4). One of our specialists from our Customer Success will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Johnson Customer Advocacy Manager The Royal Accommodations Customer Relations
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