Refund refused by The Royal Accommodations

After speaking with David Thomas from the Client Relations at The Royal Accommodations, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at The Royal Accommodations are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $492.18 Please contact our dedicated resolution team at support@The Royal Accommodations.com with your preferred delivery date and time, referencing case number REF-F8C84522. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden King Quality Assurance Director The Royal Accommodations