Hidden fees discovered in Treasury of Heritage statement

I'm adding this comment to provide additional information. The gaming console from Treasury of Heritage not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Treasury of Heritage, I would like to personally apologize for the inconvenience you've experienced with our technical support package. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-2B296AB4) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Taylor Client Support Executive Treasury of Heritage

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Treasury of Heritage of this issue through multiple channels. They have acknowledged receipt of this complaint on May 14, 2025 and have assigned it reference number REF-2B296AB4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team