Hidden fees discovered in Treasury of Heritage statement

I'm adding this comment to provide additional information. The wireless speaker from Treasury of Heritage not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on May 4, 2025. At Treasury of Heritage, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $267.25 2. A replacement wireless speaker with an extended warranty 3. A store credit of $267.25 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-20371DAA. We value your business and hope to restore your confidence in our company. Best regards, Taylor King Customer Success Manager Treasury of Heritage

ComplaintNest Administrator Alert: We have noticed that Treasury of Heritage has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team