Incorrect credit reporting by Global & Associates Samara
Complaint Details
I discovered unauthorized charges totaling $33.03 on my Global & Associates Samara account on March 11, 2025. I immediately reported this to your fraud department and spoke with Eden F. who opened case #ORD-2983-YUM-1226. It's been 30 days, and despite being told the investigation would take 7-10 business days, my account has not been credited and I've received no updates. I hope Global & Associates Samara will address this issue by issue a formal apology.
Comments (2)
Dennis Trantow
May 12, 2025 05:20I appreciate Global & Associates Samara reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.
Brenna Hilpert
May 18, 2025 05:11Dear valued customer, Thank you for your complaint regarding the router you purchased on April 20, 2025. At Global & Associates Samara, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $39.30 2. A replacement router with an extended warranty 3. A store credit of $39.30 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E71AD22E. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Moore Quality Assurance Manager Global & Associates Samara
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