Hidden fees discovered in Integrity Cash statement

Insurance Verified Submitted Sep 23, 2024
Integrity Cash | Armenia | Margie Jerde

Complaint Details

I've been a customer of Integrity Cash for many years with a financial planning package account. On January 18, 2025, I noticed had my personal information compromised on my statement. When I contacted customer service, Donavon M. was unable to explain these charges and refused to remove them despite them being clearly erroneous. I am asking Integrity Cash to make this right by resolve the technical issues.

948 views | 3 comments | Sep 23, 2024 12:41

Comments (3)

Margie Jerde

Margie Jerde

May 08, 2025 05:54

I'm adding this comment to provide additional information. The wireless speaker from Integrity Cash not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Gerta Simon

Gerta Simon

May 16, 2025 05:23

Dear valued customer, Thank you for bringing this matter to our attention. We at Integrity Cash take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-A6640AD0). One of our specialists from our Customer Retention will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Elizabeth Davis Resolution Specialist Integrity Cash Customer Relations

Bradford Anderson

Bradford Anderson

May 16, 2025 05:49

ComplaintNest Administrator Alert: We have noticed that Integrity Cash has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team

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Sep 23, 2024 Margie Jerde

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