Loan application improperly handled by Heritage Financial International

It's now been 12 days since my initial complaint, and Heritage Financial International still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.

Dear customer, I am reaching out regarding your recent complaint about our consultation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Heritage Financial International, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $303.42 to your original payment method 2. Added a $303.42 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F7F84297 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Linda Anderson Customer Service Manager Heritage Financial International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Heritage Financial International's camera and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Heritage Financial International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team