Refund refused by Standard Industries Inc

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Standard Industries Inc has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium account.

Dear valued customer, Thank you for bringing this matter to our attention. We at Standard Industries Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-A44BA908). One of our specialists from our Customer Retention will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Thomas Client Relations Manager Standard Industries Inc Customer Relations

ComplaintNest Administrator Alert: We have noticed that Standard Industries Inc has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team