Hidden fees discovered from Standard Industries Inc

An update to my situation: I've now spoken with three different representatives from Standard Industries Inc, and each has given me conflicting information about how to resolve the issue with my television. This is extremely frustrating.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Standard Industries Inc, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $19.13 to your original payment method 2. Added a $19.13 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-F655E8F9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Karen Brown Customer Experience Specialist Standard Industries Inc

ComplaintNest Administrator Update: We have received confirmation from Standard Industries Inc that they are actively working to resolve your complaint. Their representative, Rowan Moore, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team