Warranty claim denied by Standard Industries Inc

It's now been 2 days since my initial complaint, and Standard Industries Inc still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Standard Industries Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $442.72 Please contact our dedicated resolution team at support@Standard Industries Inc.com with your preferred delivery date and time, referencing case number REF-B367E525. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Young Quality Assurance Director Standard Industries Inc