Overcharged by Prime Products Corporation for installation service

After my initial complaint, Prime Products Corporation contacted me to troubleshoot the headphones. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Prime Products Corporation, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-05B15A3B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Brown Senior Support Specialist Prime Products Corporation

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prime Products Corporation of this issue through multiple channels. They have acknowledged receipt of this complaint on May 15, 2025 and have assigned it reference number REF-05B15A3B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team