Hidden fees discovered from Prime Products Corporation
Complaint Details
I have been a loyal customer of Prime Products Corporation for several years. However, my recent experience has been extremely disappointing. I ordered device (order #ORD-7708-XOC-8042) on December 14, 2024, and have encountered found security vulnerabilities. Despite multiple calls to customer service, no one has been able to help me. I am asking Prime Products Corporation to make this right by resolve the technical issues.
Comments (2)
Jefferey Kuhn
Apr 27, 2025 05:56The situation with Prime Products Corporation has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-CAAEB105 multiple times.
Bradford Anderson
May 12, 2025 06:01Dear customer, On behalf of Prime Products Corporation, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-CAAEB105) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Garcia Senior Support Specialist Prime Products Corporation
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