Account closure without notice by Bank Planners Petaling Jaya

Thank you for your response, but I'm still not satisfied with the resolution offered. The $57.34 refund only covers part of what I paid for the customer support plan, and I've had to spend additional money to fix the issues caused.

Dear customer, On behalf of Bank Planners Petaling Jaya, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-3BA07B63) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Martin Director of Customer Success Bank Planners Petaling Jaya

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Bank Planners Petaling Jaya's tablet and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Bank Planners Petaling Jaya and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team