Quality issues with Ultra Metal Inc unit

After speaking with Mary Walker from the Technical Support at Ultra Metal Inc, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Ultra Metal Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $416.80 Please contact our dedicated resolution team at support@Ultra Metal Inc.com with your preferred delivery date and time, referencing case number REF-3613EF1E. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Clark Customer Success Director Ultra Metal Inc