Hidden fees discovered from Ultra Metal Inc
Complaint Details
I am writing regarding order #ORD-5462-APB-2091 placed with Ultra Metal Inc on January 15, 2025. I paid $898.81 for accessory, but when it arrived, I discovered was charged incorrectly. I've made numerous attempts to contact customer service, but Dorthy F. and other representatives have not been helpful in resolving this matter. I expect Ultra Metal Inc to take responsibility and honor the warranty.
Comments (2)
Dina White
Apr 30, 2025 05:46It's now been 6 days since my initial complaint, and Ultra Metal Inc still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.
Margarita Kuhn
May 22, 2025 05:26ComplaintNest Administrator Update: We have received confirmation from Ultra Metal Inc that they are actively working to resolve your complaint. Their representative, Linda Lewis, has committed to contacting you within 5 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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