False promises made by Solid-Design representative

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Solid-Design. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Solid-Design are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $187.68 Please contact our dedicated resolution team at support@Solid-Design.com with your preferred delivery date and time, referencing case number REF-D14C2267. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Thomas Executive Customer Care Director Solid-Design

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Solid-Design's subscription box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Solid-Design and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team