Quality issues with Modern Builders Specialists item

I've received an email from Patricia Jackson at Modern Builders Specialists offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The grocery order was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on April 29, 2025. At Modern Builders Specialists, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $106.77 2. A replacement restaurant order with an extended warranty 3. A store credit of $106.77 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D846E38F. We value your business and hope to restore your confidence in our company. Best regards, Casey Martin Product Support Manager Modern Builders Specialists

ComplaintNest Administrator Alert: We have noticed that Modern Builders Specialists has not yet responded to your complaint about their professional setup. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team