Unresolved issue with Premium Residence & Experiences International service plan
Complaint Details
I have been a loyal customer of Premium Residence & Experiences International for several years. However, my recent experience has been extremely disappointing. I ordered service plan (order #ORD-3548-DFV-7958) on March 25, 2025, and have encountered encountered rude staff. Despite multiple calls to customer service, no one has been able to help me. I expect Premium Residence & Experiences International to take responsibility and provide the promised service.
Comments (2)
Nova Dietrich
May 02, 2025 06:05I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Premium Residence & Experiences International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their personal shopping service.
Jennie Brown
May 23, 2025 06:09ComplaintNest Administrator Alert: We have noticed that Premium Residence & Experiences International has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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