Premium Residence & Experiences International provided defective warranty package
Complaint Details
On April 7, 2025, I signed up for Premium Residence & Experiences International's support line at their Giovannystad, Nevada location. I was told that the service would include unit, but after paying $803.6, I discovered this wasn't the case. When I called to resolve this, Gonzalo W. was unhelpful and refused to address my concerns. I would like Premium Residence & Experiences International to provide the promised service.
Comments (2)
Collin Bartoletti
May 13, 2025 06:01I'm adding this comment to provide additional information. The sweater from Premium Residence & Experiences International not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Margarita Kuhn
May 17, 2025 05:38Dear valued customer, Thank you for bringing this matter to our attention. We at Premium Residence & Experiences International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our winter coat and have initiated an internal investigation (Reference: REF-3F2DFF78). One of our specialists from our Customer Retention will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Wilson Director of Customer Success Premium Residence & Experiences International Customer Relations
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