Account problems with CleanTeam Services

I've received an email from Barbara Hall at CleanTeam Services offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The router was clearly defective from the start.

Dear customer, On behalf of CleanTeam Services, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate extended warranty to address this situation. Additionally, we have documented this case (Reference: REF-3200DCA9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, James Martin Customer Service Manager CleanTeam Services